Frequently asked questions



What’s the cost of the service?

  • Click here to access to the complete price list
  • Prices include parking tickets, taxes, and tools
  • No additional costs will be charged to you upon arrival

How do I make a booking?

  • Booking can be made online only
  • Click here to access to our automatic booking system

I don’t want to use the automatic system. How can I book?

  • We can take your booking via email or contact form
  • Click here to send us your arrival information.
  • We will process your booking manually
  • We do not accept bookings over the phone

Payment Options

  • Credit Cards are accepted. VISA, AMEX, Mastercard, Diners, Discover
  • We are PayPal-verified sellers
  • We operate with Stripe Secure Payment gatway
  • Get a 10% off on Bitcoin payments
  • Driver and guides are not allowed to collect payments
  • In order to confirm a booking, payment must be made in advance
  • We manage the safest online payment platform on the market

I made an online booking, where is my confirmation?

  • After submitting the payment our system will send a confirmation email
  • If you did not get the email, check your spam/bulk folder
  • If you have additional problems finding your confirmation, please contact our team

How do I meet the driver at the airport?

Málaga Airport can be busy at times, so please follow the pick-up procedure carefully: Collect your luggage and pass through customs. After that, you will enter the arrivals hall, where several drivers may be waiting with signboards. Although Málaga Airport is more organized than larger hubs, it can still be crowded, especially during peak travel times. Be patient and look carefully for your name — it may take a minute or two to locate your driver.

How do I meet the driver at Cruise Port?

Santos Cruise Port is chaotic. That’s why we work with a meeting point to avoid misunderstandings. Take note that disembarking can take long. Your assigned driver will be waiting with a signboard showing passenger’s name at EXIT GATE 3. Be patient and look for him (this may take a couple of minutes due to the lack of order).

Please, be prudent while choosing pick-up time from Cruise Port. Note that during summer is common that multiple cruises dock on the same date/time. Disembarking is chaotic and slow. Delays are very usual.

How long does it take to go from one airport to the other?

The ride between Málaga-Costa del Sol Airport (AGP) and other major transportation hubs in the region, such as María Zambrano Train Station or the Cruise Port, typically takes between 20 to 30 minutes, depending on traffic. During peak hours, the drive may take longer. If you’re connecting to other cities like Granada, Seville, or Córdoba, keep in mind that travel times can range from 1.5 to 2.5 hours by car. We recommend allowing a generous time window for connections to ensure a smooth and stress-free transfer.

How long it takes to travel between Airports and Cruise Port?

The ride between Málaga-Costa del Sol Airport (AGP) and the Málaga Cruise Port typically takes between 20 and 30 minutes of driving time. However, during rush hours, it may take longer. Although the distance is relatively short — around 12 kilometers — traffic conditions and port entry procedures can vary. Be prudent about leaving a generous time window for connections to ensure a smooth transfer.

What will happen if there is a delay on my flight?

  • We will follow up on your flight status online.
  • If there is a delay, the driver will wait.
  • If you miss your plane and you board a new flight number, contact us

What’s the pickup time when going to the Airport?

You will be able to choose your pick-up time from your hotel in the booking form. We recommend selecting a time at least 3 to 4 hours before your flight’s scheduled departure, to account for travel time to Málaga-Costa del Sol Airport (AGP), possible traffic, and airport check-in procedures.

I’m traveling with extra luggage, how do I make a booking?

  • Published prices are based on 1 suitcase and 1 carry-on per person
  • We manage a large vehicle fleet: VANS and MINIBUSES that can carry lost of luggage
  • Please contact us and we will offer you the best vehicle option

Is Malaga Transfers a reliable option?

  • We are part of ISOUTHAMERICA Group
  • You can check reviews from costumes at TripAdvisor here
  • We are verified by international credit card processors (PayPal and Stripe)